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HP LaserJet IIID - PacificPage PostScript And |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer is using a PacificPage PostScript cartridge with the HP LaserJet IIID printer. The customer is trying to print envelopes. They have the automatic envelope feeder which is attached to the lower paper bin. When the customer sends a print job, the printer goes off-line and counts up to 12 in the display window, goes back on-line, and then displays PacificPage in the window. No paper or envelopes are pulled out of the printer and nothing prints. Solutions: Pacific Data does not support changing paper trays or the envelope paper size. FYI: Note: One customer was able to print envelopes by selecting a standard landscape paper size, adjusting the margins inward, and then printing the envelopes manually. This is not supported by WPCorp. If customers want to try printing in this manner, but it doesn't work, please do not write up any STRs. Although Pacific Data does not support printing envelopes with this cartridge, some users have been able to get envelopes to work by using the Apple LaserWriter II NTX printer driver and selecting an envelope. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |