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BDT MF 850 (3 Bin) Sheet Feeder - Printing En |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The customer has the BDT MF 850 (3 bin) sheet feeder attached to the HP LaserJet Series II printer. The customer is trying to print envelopes from Bin 3. When printing, the envelope starts pulling from Bin 3 until it reaches the point where it would go into the printer. Then, the printer goes off line and prompts for EC Load COM10. The customer says it never worked correctly in WP 5.0, but it did print envelopes correctly from DisplayWrite 4. Paper feeding from the other two bins work correctly. Solutions: When the sheet feeder is turned on, it should turn on the printer and set the printer up for manual feed. If this does not happen then you must take the printer off line and do it manually on the printer. The steps to do this are as follows: 1. Press Online (the online light will go off) 2. Press Menu until the LCD reads Manual Feed = 3. Press Plus (+) until the display reads ON 4. Press Enter 5. Press Continue/Reset If the manual feed light is not ON, when WP sends down a select string for the envelope the printer will look to see what tray is present. The printer is finding the Letter tray and the appropriate prompt is EC Load COM10 (Request for Com10 tray). For any BDT to work properly with the HP printer, the printer must be set for manual feed (if the sheet feeder is not doing it automatically). The above steps, however, did not correct the customer's problem. The sheet feeder would not pull from bin 1 or 2 unless the printer was set for manual feed off. BDT's Technical support states that the problem this customer had was firmware. |
Answer:
Details:
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