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Troubleshooting Problems With Novell Shell 3.
DocumentID: 601190
Revision Date: 29-Feb-96 1:28:37 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: There are known problems with Novell shells (network drivers), particularly the 3.02a shells, that directly interfere with WP's ability to save and retrieve files. Inserting a CACHE BUFFERS = 0 Statement in the SHELL.CFG file normally corrects the problem. The SHELL.CFG file is a text file that is stored in the directory where the IPX and NETX are executed.

The SHELL.CFG file can be created by typing:
Copy con shell.cfg
Cache Buffers = 0
^Z or F6

Verifying the shell revision should be a standard troubleshooting step. If the customer is using this version of network shell, the customer needs to get the latest shipping IPX from Novell (3.22) or include a CACHE BUFFERS = 0 statement in the SHELL.CFG file.

The version of the Shell can be determined by typing NVER at a Network drive prompt.

Other problems that can be attributed to these shells are listed below:

*      "File Creation" error messages appear when users try to resave their files to a network drive

*      "Error 0 ," "Can't find WP.FIL (2) or (30)."

*      "Not Enough Room On LP Disk To Retrieve Text" error.

*      The error "Not Enough Room On WP Disk To Retrieve File" appears when a user tries to save a file

*      Changes made to documents occasionally are not been saved

*      The error message "Network Error On Server FS1; Error Reading On Network" appears after running WPINFO. It will then prompt to abort or retry. Aborting takes the user to an A: prompt.

*      The error "Not Enough Room To Retrieve Text" appears when saving documents to the network drive.

*      Editing changes made to documents not printing correctly until the file is saved

*      After changing to Long Display in List Files, the error "File Not Found" appears when the user executes a macro to merge an existing file. The error does not appear when List Files was set to Short Display.


*      The message "Press Shift-F7, 4 To Resume Printing" appears while printing when the form is unavailable in WordPerfect. When the user cancels the print job, exits out of WP, and goes back into WP, the message "Are Other Copies Of WordPerfect Running?" appears.


*      Attributes and text being lost when a document is printed, but the print jobs print correctly to a local printer

*      When a user saves a file and then does a List Files of that directory, the file does not show up when pressing F5, F5. If the user exits the program and comes back in, the file does appear in List Files.

Answer:

Details:


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