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UDP TurboScript Cartridge - Troubleshooting H |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: The following is a list of troubleshooting hints for the UDP TurboScript PostScript Emulation cartridge: 1. No fonts print out on the Font Sample page. The cartridge may not be installed properly in the printer. Power the printer off and remove the cartridge. Making sure the label is facing up, put the cartridge in the left cartridge slot. Be sure you push the cartridge into the slot firmly. You should hear a "thunk." If you can gently remove it, it is not completely seated. 2. "TurboScript" is not displayed on the printer's LCD. The cartridge may not be supported by your printer. Check on page 4 to make sure you have the right cartridge with the right printer. Also check to make sure the cartridge is seated completely and that your printer is not in PCL mode. 3. A "No memory!!!" message is displayed on the LCD. The TurboScript cartridge requires at least 1.5M of memory in your printer. You can add a UDP memory board in your printer to satisfy this requirement. If you have already upgraded your memory and you get this message, be sure the memory board is properly installed in the printer. 4. The document does not print. The printer and computer may not be communicating. Be sure the printer is ON-LINE. Check that the cables are properly connected between the computer and the printer. Be sure you are using a properly installed interface (parallel or serial). Be sure your software has been configured for your particular laser printer model. And finally, check that the correct driver has been installed within the application printer driver to PostScript, recompose your document for PostScript, and print again. 5. The wrong fonts print out on you document. The program you are using may not be configured properly to use the TurboScript Cartridge. Make sure the driver for PostScript has been installed properly. Also, check your program's instruction manual for specific information on how to access fonts from a cartridge. 6. The printer won't accept a software switch between PCL and PostScript. You may be using a printer buffer or spooler that is intercepting the codes sent to your printer; or you may be using a printer other than the designated ones for the cartridge. If either of these is the case, switch between PostScript and PCL from the control panel. 7. Can't access all the fonts available on the cartridge. Unless a specific printer driver is available for your software, the cartridge may not work with your printer or you may not be able to access all the fonts. Refer to the installation section for driver information. If you are having trouble accessing a particular font, check first to see that it is included in the cartridge. If it is, your document may have become damaged and won't access this font. Try printing the font in another document. If it still does not print, contact Technical Support. If you can access only one font, your program may not have been set up to use the other fonts. Reinstall the drivers. 8. Improper or incorrect characters print out. The cartridge may not be installed properly. Reinstall the cartridge using the procedure in the cartridge manual's installation section. Also read the section on PostScript and PCL and reset your printer. 9. Improper characters print on certain pages only. Be sure the software has been set up for laser printing, and make sure the program supports this cartridge. 10. All documents print out in the printer's resident Courier font. The cartridge is improperly seated. Refer to the cartridge manual's installation section and carefully reinstall. ERROR MESSAGES 1. Printer Error Code PS_error:Memory This indicates that the cartridge is inoperable. Contact your dealer for a replacement. 2. Printer Error Code PS_error:Memory This printer requires more memory. The TurboScript cartridge requires at least 1.5M of memory; if your applications are graphics-intensive along with large fonts, you may need even more memory. UDP provides upgradable memory boards for your LaserJet printer. 3. Message on LCD reads: Printing The printer is receiving data from the computer. 4. Message on LCD reads: Print 0 of 1 The printer is processing data. 5. Message on LCD reads: Print 1 of 1 The printer is printing on a sheet of paper. 6. Message on LCD reads: Initializing NVRAM The first time you install TurboScript, you may get this message. It indicates that the printer will be using the TurboScript cartridge. 7. Printer Error Code 22 This is caused by improper communications between the computer and the printer. Make sure the cable is properly connected. If everything appears correct, contact your computer hardware dealer. 8. Printer Error Code 60 The error code indicates "Cartridge Not Seated Properly." The cartridge contacts and the printer contacts are not making a proper connection. Make sure the printer is off-line. Remove the cartridge and insert it again. Wiggle the cartridge from left to right until the error message disappears. This may only be a short term solution if the printer has worn contacts and needs repair. |
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