![]() |
Screen Problems With A Canon A200 Computer |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: A customer is using a Canon A200 computer, and the CPU is approximately eight years old. When the computer boots up, the customer sees the copyright screen and then a blank document screen inside WP. The computer is locked at this point. A soft boot of Ctrl-Alt-Del does not work, so the customer has to turn off the computer. The customer renamed the CONFIG.SYS and AUTOEXEC.BAT files and made a new CONFIG.SYS file, but it still locks even when using all the different startup options and FIXBIOS.COM. When the customer tries to access WPINFO there is not a date listed across from BIOS date. Solutions: The Canon A200 was designed originally about 10 years ago. The system comes with a base memory of 256K. The customer can then acquire an additional memory board for the system which contains a BIOS chip that will take the base memory up to 512K. The BIOS chip in the memory board upgrade is old. It is this old BIOS chip that causes WP not to work correctly or recognize the memory on the upgraded memory board. This causes the system to lock. Canon states that the customer can contact Canon directly to inquire about a BIOS upgrade. Canon further states that there will most likely be a charge for the BIOS upgrade. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |