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"Access Denied" When Editing Paper Size/Type
DocumentID: 606118
Revision Date: 29-Feb-96 1:31:37 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: On a Novell network, a customer was getting the error "Access Denied" when editing a paper definition. The user had all rights in the WordPerfect directory, the .PRS file was flagged to SRW (Share-Read-Write). The customer also had enough directory entries available.

For other customer, newly-created Labels definitions did not display in the Paper Size/Type screen. Solutions: The user found that the path to the printers read X:\WP51 in Location of Files, and Novell read it as F:\WP51. The customer had used the equal sign (=) in List Files to change to a new default directory, and the path to X:\WP51 no longer existed. The error message probably would have been more descriptive had it been "Directory Is Not In Path" or "Directory Does Not Exist" rather than "Access Denied."

There are a couple of things to check when a form selections do not hold on a network. The first is to make sure that the user is not pressing F1 or Escape instead of F7 to exit after creating or editing the Paper Size/Type. The next thing to make sure that the .PRS file is not flagged Read-Only.

One user encountered this problem even though he had supervisory rights and the .PRS file was flagged Sharable-Read-Write (SRW). This occurred because two additional handles were included in the flag: DI (Delete Inhibit) and RI (Rename Inhibit). When the user flagged the printer file to Shareable-Read- Write and left the DI and RI handles out, there were no problems creating a label definition.

The same problem occurred for another user who had the .PRS files flagged as SRWT (Sharable-Read-Write-Transactional). This caused WP to create a .TPR file in the PRINTERS directory. Flagging the .PRS file as SRW corrected the problem.

Another customer did not have Delete rights for the printer directory. After the customer obtained Delete rights, he was able to create Paper Size/Type codes and they were saved to the .PRS file.

Answer:

Details:


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