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HP Printers Microsoft Super 8 Cartridge - Sel |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: We do not have support for the Microsoft Super 8 cartridge for the LaserJet, LaserJet+, and LaserJet 500+, even though HP's documentation states that this cartridge will work with those older printers. According to HP's "Unabridged HP MasterType Library Encyclopedia," pg. 16, the HP Microsoft font cartridge "supports the HP LaserJet printer family." However, all the other Super 8 cartridges "support the HP LaserJet printer family, excluding the HP LaserJet 2686A, LaserJet PLUS, and LaserJet 500 PLUS." This customer inserted the Microsoft cartridge (#CO2) into the 2686A, then marked the Super 8 cartridge family in PTR, and proceeded to print successfully. This should be changed in our driver to reflect that the older printers support this particular cartridge. Solutions: The Microsoft cartridge is the only cartridge in the Super 8 set that supports the lower level LaserJets. The name of this cartridge was changed to the Z1A cartridge and placed in the Super 8 set. This was done for marketing reasons. We will not be adding another font library just for a cartridge name. Those users that have the Super 8 Microsoft cartridge will need to select the Z1A cartridge. This is in the cartridge catalogue. Having the Microsoft cartridge (CO2) selected may cause different characters to print at the top of the page. Selecting the Z1A cartridge should eliminate the erroneous characters. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |