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HP DeskJet 550C - Computer Locks Printing Mul |
The information in this document applies to:
WordPerfect® 6.0 for DOS
Problem
Symptoms: When a customer prints multiple full color pages to the HP DeskJet 550C printer, the computer locks. The customer sent several color pages to the printer. After the third page printed, the computer locked and the customer had to reboot to get back into WP 6.0. The customer had well over 250K available conventional memory, was using the Print to Hardware Port option, and was using all appropriate startup options to best manage memory. The customer also had the extra memory defined as expanded memory by using the RAM statement on the EMM line of the CONFIG.SYS file. Solutions: The customer corrected the problem by changing the RAM option to NOEMS. The NOEMS option defines the extra memory as extended instead of expanded. After making this change in the CONFIG.SYS file and rebooting so the computer would recognize the change, the customer was able to send multiple copies of color documents or pages to the printer without locking. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |