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Installing WP Creates Problems With Hard Driv
DocumentID: 650289
Revision Date: 29-Feb-96 8:28:58 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Every time he installs WP, It trashes his hard drive. ie. it will not reboot from the c: drive. When we boot with a dos disk, he gets the error message "insufficient file handles". Solutions: I called the customer and we used option 2 instead of 1 for installing the program. We then created a new config.sys and the program works fine. My suspicion is with that number 1 option Basic install. Every customer who has had problems with loading WP has used that option. This is a new hotlist item (as of January 1990) and can be found on the hotlist description sheet under "Root Directory Losing Files During 5.1 Installation".

Answer:

Details:


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