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Troubleshooting Tutor/Equations/Styles/Outlin
DocumentID: 651073
Revision Date: 29-Feb-96 8:29:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING:
1.      Check the release date of WP.
2.      Read the appropriate sections in the manual and workbook. Tip - Manuals are in Folio e.g., -MANUALS.
3.      Duplicate from a blank screen.
4.      Exit WP, come back in and try again.
5.      Run vanilla.
6.      Use startup options.
7.      If it's a tutor problem, check the path and the location of WP.EXE, and the tutor files.
8.      Check Initial Codes in Setup and Document Initial Codes.
9.      Try FIXBIOS.

REQUIRED INFORMATION FOR STYLES/OUTLINE/TUTOR STRs
1.      Steps to duplicate from a blank screen.
2.      Everything tried so far to solve the problem.

REQUIRED INFORMATION FOR EQUATIONS STRs
1.      Date of WP.EXE and WP.DRS.
2.      Make and model of printer, font information, *.ALL file date.
3.      Steps to duplicate from clear screen.
4.      Is the print as graphics set to yes or no?
5.      How does equation look in View Document?
6.      Does the problem occur in other documents?
7.      Steps you have tried.

MATERIALS TO BE SENT IN WITH AN STR
For a styles, equations or outline STR, if you cannot duplicate the problem from a blank screen, include a file that duplicates the problem, *.SET file, and *.PRS file. If it is a style STR, include a copy of the customer's style library that is being used.

ADDITIONAL QUESTIONS:
1.      Are they typing LEARN or TUTOR at the DOS prompt?
2.      What directory does it say they are in at the DOS prompt when they type TUTOR?
3.      If they type PATH=C:\WP51 (WP51 being the directory where the WP.EXE file is located) at the DOS prompt, does the Tutor start?

SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: Equation*, style*, outlin*, tutor*.

Answer:

Details:


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