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Returning A Gateway 2000 124 AnyKey Keyboard
DocumentID: 610178
Revision Date: 29-Feb-96 1:34:28 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: Customers using the Gateway 2000 124 AnyKey Keyboard who have remapped their keyboard can return it to normal by pressing the Suspend key. Pressing the Suspend key will not delete any macros mapped to the keys. To delete macros mapped to the keys, customers should press the Remap key and then press the keys used to invoke the macro. If customers do not know which keys were pressed, they can only press the Suspend key to return to the normal keyboard. When the light above the Program key is on, the macro keyboard is active; otherwise, the keyboard is in the default mode.

The following instructions will allow users to reset the keyboard back to the default:
1.      Press the Remap key once
2.      Press the Ctrl key twice
3.      Press the Alt key twice
4.      Press the Remap key once
5.      Press Ctrl-Alt-Suspend
6.      The Program light will flash rapidly for several seconds. When it has stopped flashing, the keyboard has been reset.

Some specific examples are as follows:
1.      When one user pressed Shift-N in WordPerfect for Windows, a macro was executed even though there was not a macro defined to that keystroke sequence. Pressing the keystroke sequence again (Shift-N) turned off the macro.

2.      For another user, the F5 key for List Files would not work correctly. When the customer tried to enter the List Files screen by pressing F5, the cursor returned to the document screen. The customer solved the problem by changing the computer to the slow speed. Another option is to press the Ctrl-Alt-Suspend macro keystroke and the problem should stop occurring.

3.      Another user had to press the Remap key before pressing Ctrl-Alt-Suspend because the Ctrl-Alt keys were remapped to something else.

4.      Another customer using the Gateway 2000 computer with the AnyKey keyboard, experienced the Alt key sticking. Also, the Shift key would not work when used with the function keys.

5.      Another customer cannot select a font (Ctrl-F8, 4). The font selection screen appears, and if the customer presses any key (e.g., N for Name Search, an arrow key, etc.), the screen flickers, switches back to the document screen, and a loud, uneven beep sounds for 30 seconds.

6.      Another customer was experiencing incorrect or garbage characters being displayed when typing in WPWin 5.2, Windows Write, and at the DOS prompt. The customer was able to eliminate these problems by reinitializing the Gateway 2000 AnyKey keyboard by simultaneously pressing the Ctrl-Alt-Suspend Macros keys.

7.      One user who had remapped the Alt+F4 keystroke on the Gateway 2000 keyboard was unable to use Alt+F4 to block in WP 6.0 DOS. Setting the keyboard back to default corrected the problem.

8.      Another customer experienced a problem when attempting to add text in the middle of an existing line. Pressing the Space Bar deleted the first letter of the word next to the cursor, and the cursor then jumped to the end of the line.

How/Why:
The AnyKey keyboard is completely programmable. If it becomes changed in some manner without the user knowing what has changed, it is difficult to correct the specific changes. Reinitializing the keyboard returns it to is original, unprogrammed state. All macros entered will be lost.

Answer:

Details:


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