Top Navigational Bar

Modem Resets When Entering WordPerfect
DocumentID: 651454
Revision Date: 29-Feb-96 8:29:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: When the customer enters WordPerfect, his modem resets. Solutions: The reason that the modem was being disconected was that another device was theoretically attached to the COM port when, in reality, the modem was attached to that COM port. When you enter WP, it sends signals to the ports that are listed in the .SET file as having something attached to them. This customer had a mouse selected in Setup, but did not really have a mouse. Instead, his modem was set to that COM port. When he entered WP and the signal was sent to the port looking for the mouse, it interfered with the modem.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.