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"Error 21" While Printing On HP LaserJet IID |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: The user is trying to print a full page graphic (BORDER-8.WPG) to an HP LaserJet IID. He is printing over a Novell network and is getting the "Error 21" on the printer's LCD screen. He contacted HP and they came to service his printer but could find nothing wrong. He has 2M of memory installed in the HP IID. When he prints to a HP LaserJet Series II, it prints fine and it also has 2M of memory installed. He also tried printing to another IID printer and had the same result. He is selecting a sheet feeder and has set all the forms set to bin numbers. If he prints the graphic smaller than full page, it prints fine. The graphic quality is set to medium. Solutions: The customer is getting a valid "Error 21". The problem occurs because he is printing in Landscape and Medium Graphics Quality. The HP printer has to take all of this information, rotate it, increase the resolution to 300 DPI, all while processing the print job. He will have a better chance of not getting an "Error 21" message while printing graphics, if the resolution is set to High. Since WP is already sending the graphics at that resolution, there is less information for HP to process. He could also use the HP LaserJet Series II definition since this printer does not rotate its graphics in Landscape, WP has to do it, and this takes less printer memory and decreases the chances of an "Error 21" message. |
Answer:
Details:
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