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WP 6.0 PTR Program And Manual
DocumentID: 612799
Revision Date: 29-Feb-96 1:35:33 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Solutions: The only reason to send out the WP 6.0 PTR Program to customers is if they are creating their own printer driver or customizing one of WordPerfect's printer drivers to meet a special need.

If you do send out the PTR Program to a customer who wants to customize their printer driver, they may also be interested in the PTR Manual for reference. Both the manual and the disks are charge items plus shipping. There is really no other reason to send out the PTR Program because most of the features used by Customer Support in the WP 5.1 PTR Program are now built into WP 6.0, such as Automatic Font Changes (AFC) and setting up third-party fonts which are part of the WP Font Installer.

The PTR Program is on the Utilities disk. The problem with sending the Utilities disk with the PTR Program is that there is currently no documentation that goes with it. If the customer can wait a short period of time, please encourage them to purchase the PTR manual/disk option. Every time an operator sends just the PTR Program, it generates more calls because the customers will not know how to use the PTR Program.

Operators can pre-order the PTR manual and program for customers. To do this in QOE, enter the order as normal, completing all information including the credit card number. The order will then be automatically put on hold until the product is available. When the product is available all these orders will automatically be shipped. Use the following QOE number--PMUSIWP60X03 for 3.5" disks and PMUSIWP60X05 for 5.25" disks.

Option 1:      (The preferred option) Have the customer order the PTR Manual and disk. This will cost $19.95 plus shipping.

Option 2:      (If the customer must have the PTR Program immediately) The Utilities disk has the SPELL.EXE, PTR.EXE, etc. files. The cost for this disk is disk pricing plus shipping. Please do not send this disk to the customer without charging them.

If customers want operators to send out the PTR disk free to modify their printer driver for some reason, please write an enhancement request. If customers call and complain about an actual problem that WPCorp thinks should be working, then a STR should be written.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.