![]() |
Spell Check Locking During Timed Backup |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: The "Spell Check Hanging During Timed/Backup" is no longer a hotlist item. The hotlist description for Spell-related lockups is now entitled "Spell Check Locks." The corresponding STR keyword is now "Spell Locks." While the "Spell Locks" STR keyword can be used for problems in any version of WordPerfect (5.1, 5.0, 4.2, etc.), please mark the hotlist tally sheet for "Spell Check Locks," ONLY when Spell is locking in WP 5.1, and only when there is no known resolution to the user's problem. A troubleshooting guide, which you may find helpful in determining if a resolution exists for your user's problem, is given below Troubleshooting Spell Locks 1. Steps to take when WP.EXE is dated 12/31/90 or the equivalent (else go section "2") A. If Spell locks at initiation or termination of Spell, do the following: ----------------------------------------------- |Enter an STR | | Include hardware information | | Include date of WP{WP}.SPW file in | | MAIN DICTIONARY directory. | |Mark the Hotlist | |Ask user to send the supplementary | | dictionary file (the *.SUP file) | | that was being used at the time | | the lock occurred. | ----------------------------------------------- B. Spell lock when word is "Not Found" 1. If the WP{WP}.SPW file is 03/30/90 or equivalent or earlier, do the following: ----------------------------------------------- |Upgrade SPELL/THES and INSTALL/LRN/UTIL | |Do Not Mark the Hotlist or enter an STR | ----------------------------------------------- 2. If WP{WP}.SPW file is 4/27/90 or equivalent or later, do the following: ----------------------------------------------- |Enter an STR | | Include hardware information | | Include date of WP{WP}.SPW file in | | MAIN DICTIONARY directory. | |Mark the Hotlist | |Ask user to send the supplementary | | dictionary file (the *.SUP file) | | that was being used at the time | | the lock occurred. | ----------------------------------------------- 3. Screen goes black, blank, or black and blue a. If user is using an OTI VGA bios version 2.12 or earlier, do the following: (Most systems using VGA cards display the VGA Bios make and version at bootup. Unfortunately, some do not which means that the user will either have to refer to their hardware documentation or open the computer and physically inspect the graphics card to find out if in fact they have an OTI VGA Bios.) -------------------------------------------------- |Instruct the user to have his dealer upgrade the| | OTI VGA Bios to 2.13 or later. | |Do not enter an STR. | |Do not mark the tally sheet. | |Do not send an upgrade. | -------------------------------------------------- b. If user is NOT using an OTI VGA bios version 2.12 or earlier, do the following: -------------------------------------------- |Enter an STR | | Include Hardware information | | Include VGA Bios information | |Do Not Mark the Hot List | -------------------------------------------- 2. Steps to take if WP.EXE is dated earlier than 12/31/90 or equivalent A. Spell locks at initiation or termination of Spell 1. User has expanded memory a. If /NE or /32 resolves the problem, do the following: ------------------------------------------------ |Upgrade SPELL/THES and INSTALL/LRN/UTIL | |Do Not Mark the Hotlist or enter an STR | ------------------------------------------------ b. If /NE and /32 has no effect on the problem, do the following: ---------------------------------------------- |Enter an STR | | Include hardware information | | Include date of WP{WP}.SPW file in | |MAIN DICTIONARY directory. | |Mark the Hotlist | |Ask user to send the supplementary | | dictionary file (the *.SUP file) | | that was being used at the time | | the lock occurred. | ---------------------------------------------- B. Spell locks when word is "Not Found" 1. Screen goes black, blank, or black and blue a. If user has an OTI VGA bios version 2.12 or earlier do the following: (Most systems using VGA cards display the VGA Bios make and version at bootup. Unfortunately, some do not which means that the user will either have to refer to their hardware documentation or open the computer and physically inspect the graphics card to find out if in fact they have an OTI VGA Bios.) -------------------------------------------------- |Instruct the user to have his dealer upgrade the| | OTI VGA Bios to 2.13 or later. | |Do not enter an STR. | |Do not mark the tally sheet. | |Do not send an upgrade. | -------------------------------------------------- b. If user doesn't have an OTI VGA Bios version 2.12 or earlier, do the following: -------------------------------------------------- |Enter an STR | | Include Hardware information | | Include VGA Bios information | |Do Not Mark the Hot List | -------------------------------------------------- 2. Screen display is normal a. If WP.EXE is dated 03/30/90 or equivalent or earlier, do the following: -------------------------------------------------------- |Upgrade PROGRAM 1&2, SPELL/THES, and INSTALL/LRN/UTIL | |Do Not Mark the Hotlist or enter an STR | -------------------------------------------------------- b. WP.EXE is 04/27/90 or equivalent or later 1. If the WP{WP}.SPW file located in the main dictionary directory is 03/30/90 or equivalent or earlier do the following: -------------------------------------------------- |Upgrade SPELL/THES and INSTALL/LRN/UTIL | |Do Not Mark the Hotlist or enter an STR | -------------------------------------------------- 2. If the WP{WP}.SPW file located in the MAIN DICTIONARY directory is 04/27/90 or equivalent or later do the following: -------------------------------------------------- |Enter an STR | | Include hardware information | | Include date of WP{WP}.SPW file in | | MAIN DICTIONARY directory. | |Mark the Hotlist | |Ask user to send the supplementary | | dictionary file (the *.SUP file) | | that was being used at the time | | the lock occurred. | |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |