Top Navigational Bar

FAX - WP DOS Fax Locking In Win95
DocumentID: 668224
Revision Date: 29-Feb-96 8:50:05 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: If WordPerfect is executed while in Windows 95 and the user accesses either the fax send or receive logs, the computer will usually lock.

A similar lock up will occur while attempting to send a fax. These lock ups can occur in both full screen and windowed sessions of WordPerfect and may occur with different releases of WP6xDOS and WP51+. Solutions: 1. Shut down Windows 95. Restart the computer in MS-DOS mode. From the DOS command prompt, load the fax drivers and run WordPerfect.

Loading FaxDirect in the Windows 95 AUTOEXEC.BAT can cause errors while faxing from WordPerfect. It is recommended WordPerfect and FaxDirect load from a batch file after Windows 95 has started.

1. Create a batch file to load the FaxDirect and FaxBios, launch WordPerfect, and then remove the fax drivers from memory. Below is an example (note the directory names will be different for WP 5.1+):

C:\WP60\FAXDIR.EXE
C:\WP60\FAXB.COM
C:\WP60\WP
C:\WP60\FAXDIR/R

2. Create a Windows 95 Shortcut to load the above batch file.

3. Edit the Shortcut properties. Select the Program Tab, choose Advanced, and select both Prevent MS-DOS-Based Programs from detecting Windows and Suggest MS-DOS mode as necessary. You may also want to select the Close on Exit option.

Conventional memory concerns (0-640k) will still be relevant while running DOS versions of WordPerfect and FaxDirect in Windows 95. After the fax drivers load, WordPerfect 6.x should have at least 520k of conventional memory. WordPerfect 5.1+ requires at least 450k.

Note: No upper memory (640-1024k) will be available to DOS applications launched from the graphical interface of Windows 95, therefore, you won't be able to load the fax drivers high. If the computer is configured to use Expanded Memory (EMS), FaxDirect will use approximately 40k less conventional memory.

In WordPerfect 6.x you can check conventional memory by selecting the Help menu and then WP Info. You should have at least 200k or more of conventional memory available.

FaxDirect and WordPerfect should be able to send and receive faxes when running in a window or full screen. However, sending and receiving faxes will require that WordPerfect be the active application. If a screen saver activates or the user switches to another application it is very likely that fax attempt will fail. Causes: Unknown.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.