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Print Wheels - Troubleshooting When Character |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: When a customer complains about characters on their printer's print wheel that aren't printing, follow these troubleshooting steps. 1. Make sure they are using a supported printer and print wheel. 2. Check dip switches. 3. Check menu settings. If those are all correct, the following tests can be tried. 1. Exit WordPerfect to a DOS prompt. 2. Type COPY CHARS LPT1. You may have to specify the full path (e.g., COPY C:\WP51\PRINTERS\CHARS LPT1). If their printer is connected to a port other than LPT1, specify that port. The CHARS test will send decimal values 32-255 to the printer and print the character represented by each value on the print wheel. On any given print wheel you can usually expect characters to print next to values 33-126, followed by blanks and the same set of characters in a higher number range. The first set of numbers would be the correct series. Often there will be characters on the wheel that did not print using the CHARS test. Many wheels, (mainly Xerox or Diablo) use an ESC Y, ESC Z, ESC a, or ESC b to get these extra characters. To test for any of these, users can send a "Printer Command" from WP. 1. Enter WordPerfect 2. Press Shift-F8, 4, 6, 2, 1 3. Type <27>Y or <27>Z or <27>a or <27>b If the character still doesn't print, then a menu/DIP switch change or some other command may be required. The customer will need to contact the manufacturer of the print wheel and/or printer to get that information. *This information is given as a troubleshooting option. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |