Top Navigational Bar

Fax - Fax Answers On Voice Line
DocumentID: 666582
Revision Date: 29-Feb-96 8:49:56 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: User picks up the phone receiver expecting to hear a voice, and instead hears fax tones. Solutions: Option 1: Manual Answer

For WP6x, in Setup for the CAS Manager, choose option 4. Answer Options Setup and change the Answer on Ring number to 0. When a fax is incoming, the user will have to press Ctrl + Alt + A to manually receive a fax. With the number of rings set to 0, fax services will never answer an incoming call.

Option 2: Change the Answer on Ring number

The user may also set the Answer on Ring number to a high number. This will allow all voice calls to be answered first. For example, if the Answer on Ring number is set to 6, If the phone is not answered by the 6th ring, Fax Services will answer.

Option 3: Purchase a Switcher

A switcher is a hardware device that determines what kind of call is incoming and then routes it to the appropriate device (i.e., phone, modem, answer machine, etc.).

Option 4:

Unload Faxdir from memory (Faxdir /r). This will disable Fax Services.


WP51+ Fax Services

WP51+ does not have receive fax capabilities. Although WP51+ will answer incoming fax calls, there is no provision in the program to process incoming faxes. Using Setup for the CAS Manager, the Answer on Ring option should always be set to 0. Causes: FAXDIR is loaded in memory and will pick up any incoming phone call on the second ring by default.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.