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WP 5.1 Locks Up On Stations With Network Card
DocumentID: 627401
Revision Date: 29-Feb-96 1:42:15 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: WordPerfect locks up when the user tries to enter the program on stations that have a COM2 port and have the network card set to IRQ3. None of the following startup options helped: /NC/NK/NH/NE/ND/NP. Solutions: The customer changed the IRQ for the network card to a different setting and the locking no longer occurred. Apparently WP 5.1 was initializing both the network card and the mouse port upon startup and found the IRQ conflict and locked.

Another customer deselected the mouse to show that the mouse was conflicting with the IRQ for the NIC. After deselecting the mouse from a workstation that worked correctly, and then going back in as the same user on one of the workstations that didn't work correctly, the problem was not occurring. The customer deselected the mouse for all of the users that worked on the problem workstations.

Answer:

Details:


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