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View Document - Gray Screen With Blue Horizon |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: When the customer goes into View Document, she gets a gray screen with blue horizontal lines going all the way across the screen. There are no error messages or problems other than the display. Auto-selecting the graphics screen type gives the EGA 640 X 350 16 color. WPINFO says that she has an EGA high resolution emulation card. Solutions: After selecting IBM EGA 640 X 200 16 color, View Document and Graphics Edit worked correctly. If the customer wants to use the EGA 640 X 350, she may need to look into changing the switches on the graphics card. She is using an EGA card with a VGA monitor. *This information is given strictly as a troubleshooting option. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |