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"Access Denied" Error When Editing Paper Size
DocumentID: 606103
Revision Date: 29-Feb-96 1:31:37 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer created a document with one printer selected. With the document on the screen, the customer selected a different printer and tried to edit a paper size/type definition. After making the changes to the paper size, the customer pressed F7 to exit and received the message "Access Denied."

Another customer had sent a document to print and was being prompted by WordPerfect to "Insert Paper, Press G To Continue." The customer hadn't pressed G yet, and went into Format: Page to edit the paper definition. The customer edited the paper definition and tried to save it by exiting. But the message "Access Denied" displayed. Solutions: The document wasn't formatted for the new printer selection and paper size. After exiting the document, setting Format Retrieved Documents for Default Printer to Yes (Shift-F1, 4, 4), and then retrieving the document with the new printer selected, the customer no longer got the error message.

The second customer went back to Control Printer and canceled the print job and was then able to edit the paper definition and save it.

Answer:

Details:


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