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"Printer Not Accepting Characters" And Other |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: Problem: Customers call when the error message "Printer Not Accepting Characters" is displayed or when the printer will not print from WordPerfect. Probable Cause: 1. The printer is not turned on or on-line. 2. The printer is out of paper. 3. The cable is not connected properly or is not working properly. 4. The network or print sharing device is not working properly. 5. The correct port is not selected in WP. 6. The correct serial communications protocol is not selected in WP. 7. The correct printer is not selected. 8. The Paper Size/Type is defined as a Manual form, and WP is waiting for the user to press G in Control Printer. 9. The print job has stopped, and WP is waiting for a user to respond to an error in the Control Printer screen. 10. There is no printer attached to the computer. 11. There is something wrong with the port. Possible Solutions: 1. Check if the printer is turned on and on-line. 2. Check if the cable is correctly or securely connected from computer to printer. 3. Check if the printer is out of paper. 4. Check that the correct printer is selected. 5. Check that the correct port is selected. 6. Try printing a test document from DOS to determine if the problem is originating in WP. (This also verifies if the correct port is selected in WP.) If the test document prints from DOS, but the error message persists, try reselecting the port in WP by pressing Print (Shift-F7), Select Printer, (3) Edit, (2) Port, and (8) Other and typing LPT1 or PRN. PRN might work because it does not check for errors. If this works, write an STR. 7. Check the AUTOEXEC.BAT file for a MODE command. If the customer is printing to COM1:, make sure that the baud, parity, etc., are correct. Also, try turning XON XOFF to the opposite of its current status. If the customer is trying to print to LPT1:, delete the MODE command for the AUTOEXEC.BAT file and reboot. 8. Check the Control Printer screen to see if any "Action Is Required" or any errors are displayed such as the following: a. If a network printer displays the error message "Printer Not Accepting Characters," then the port is set incorrectly and WordPerfect is trying to print to a local printer. The customer should set up an environment file, if needed, exit out of WP, re-enter WP, then select the port or queue name. b. If the error message "Network Not Accepting Job" displays, the printer is set up as a network printer. The port is not selected correctly. 9. Try changing the protocol (if a serial port is selected). If there are printing problems, a good question to ask is whether or not the printer is connected directly to the computer. If it isn't, find out if the customer is using a network or a switch box. Try having the customer print directly to the printer if possible. If the problem no longer exists when the customer prints without the switch box, the problem lies in the switch box. If the customer can print without using the network, the customer may not be set up properly on the network for printing (see the above tips for network printing.) |
Answer:
Details:
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