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HP DeskJet 500 - "1A" Prints Before Any Graph
DocumentID: 603377
Revision Date: 29-Feb-96 1:29:45 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A "1A" prints on the page before any type of graphics including tables when the customer prints to an HP DeskJet 500. The printer has a DeskSet font cartridge made by Computer Periferals, Inc. (JetWare). There is a TSR called DSTSR that is used to operate this font cartridge. If the customer removes this TSR, the problem goes away, but the cartridge is inaccessible. Solutions: Computer Periferals, Inc. corrected this problem with version 2.0 of the DSTSR program. This was a known problem with versions 1.0 and 1.1. This problem could occur with any application printing to the port this software is set up for. Customers may obtain the upgrade by contacting Computer Periferals, Inc.

One user who installed the CPI Deskset cartridge on the printer worked around the problem by removing the cartridge and the REMming out the TSR (DSTSR) in the AUTOEXEC.BAT file. If the customer removes the cartridge without at least temporarily removing DSTSR, "1A" will print all over the documents also.

Answer:

Details:


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