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Grab Utility (GRAB.COM) Not Working Correctly
DocumentID: 610658
Revision Date: 29-Feb-96 1:34:34 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: The GRAB.COM utility has been reported to not work in the following situations:

1.      A customer with an ATI VGA Wonder Plus card installed GRAB.COM and tried to grab the Graphics Editor and View Document screens. The program just made a strange sound. Apparently, GRAB.COM uses the video memory of the card to capture the image and the card did not have enough memory to grab those screens. When the IBM VGA & Compatible display driver was selected, everything worked fine.

2.      A user loads Grab, but nothing happens when he presses the keys to invoke Grab at a graphics screen. He doesn't get beeps or lines. This customer has two monitors hooked up and running simultaneously. The Tandy is a monochrome monitor and the NEC is a color monitor. Somehow the screen capture utility was not being placed first on the interrupt buffer. It only works if it resides at the top of the interrupt stack. Using the /c0-5 option will put the utility at the top. He needs to check and see if there are some other programs, either a dual screen driver utility or something that is causing the problem.

3.      The Grab utility is not compatible with the Genius Monitor. Each time a user with a MDS Genius Monitor with a Genius Model 402 graphic card ran Grab in View Document, a low-toned buzz would sound.

4.      A customer is using GRAB.COM, and it is not working in 5.1 or 5.0. It will load up but will not grab in View Document, or in the graphic editing mode. The customer had the video card replaced with a Hercules clone, not a true Hercules graphic card. Most Hercules clones do not allow GRAB.COM to work. For more information using a clone card with GRAB.COM, read WP50_3336.

5.      When the customer executes GRAB.COM at DOS, enters WordPerfect, retrieves a file, enters View Document and presses Alt-Shift-F9 to invoke Grab, the computer locks and beeps continuously. This only happens on Banyan Vines 4.0.

Answer:
Status:      Sent to Development
***|sent to dev|***
Press Enter on link token.

6.      FYI:
      Running Grab with MS-DOS 5.0 loaded into the upper memory blocks can cause the message "Incorrect DOS Version To Load GRAB" to appear. Loading Grab from the DOS directory with the command LH C:\WP51\GRAB.COM should eliminate the error.

7.      The customer is using a program called US History on CD ROM by Bureau Development. When they try to use GRAB.COM to capture a screen image the computer sounds the correct tones to indicate that GRAB.COM is working, but the dashed box that indicates the area that the program will grab does not display.

      Answer:
Status:      Reviewed
***|reviewed|***
Press Enter on link token to view statement.

8.      The customer loaded GRAB.COM without any problems, but the computer would lock up when they tried to use it. The customer was loading SideKick 1.51 before GRAB.COM. The order of the programs was causing a conflict. The customer can either use SideKick 2.0 or unload the SideKick program before running Grab.

9.      Grab program will not load. The user gets the low buzz sound when trying to access Grab in view mode of WordPerfect. The user also tried it with the /p=2 start up switch. Many of the 'Hercules' clone cards will not work with GRAB. The customer must have a clone. Some of the Hercules clone cards can also run in a CGA mode. This may be an alternative.

Note: See memo 17368T for information on running Grab under Windows.

Folio:      WP51 WP50 WPWIN51

Answer:

Details:


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