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Control Printer - Prompt For Manual Feed
DocumentID: 651382
Revision Date: 29-Feb-96 8:29:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer has selected a form that is set for "MANUAL" feed. If the form is not on the list, the program is defaulting to "All Others" with the same designation. The program sends the message "ACTION REQUIRED IN CONTROL PRINTER" and gives them a beep. The customer is either not understanding the message or does not see it at all and only hears the beep. Then, they call us and want to know why the machine is beeping at them and where their print job is. I have two suggestions: 1) Instead of giving the message and beeping, take the customer directly into the Control Printer screen and have the "ACTION" line FLASH with the instructions. 2) If giving the message to the customer is the best we can do, include the correct key strokes for the customer so they know where to go. Solutions: WP cannot take people into Control Printer if they receive a prompt because of manual feed. The reason behind this is because it would make WP unreliable. Macros that are set up to work with at specific screens may not work properly. WP cannot just change to another screen without warning. This is why the prompt "Action required in Control Printer" was used. To place the key strokes in this prompt should be an Enhancement Request. We will need more requests to show development that this is a real problem.

Answer:

Details:


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