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Master Documents/Generate Troubleshooting - W
DocumentID: 651065
Revision Date: 29-Feb-96 8:29:04 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING

1.      Check the release date of WP.
2.      Check Folio for similar reported problems and possible workarounds. Read the appropriate sections in the manual and workbook. Tip - The manuals are in Folio, e.g., -MANUALS.
3.      Run vanilla.
4.      Exit WP, come back in and try again.
5.      Use startup options, including /NE.
6.      Check the size of the virtual files (WP}WP{.TV2 or WP}WP{.TV3) to see if they are unusually large.
7.      Recopy the WP.EXE and rename the .SET file. If this is done, the user will need to reselect the printer and re-enter the location of files in Setup.
8.      What Pass and Page number is the generate failing on? (Refer to folio memo id: WP51_1657 for information on what each generation pass does.).
9.      Check for proper generate codes on the page where WP locks, or where it generates incorrectly. (Proper codes means: TOC and TOA Mark codes should have a beginning and end mark. Subdocuments when expanded should have a Start Subdoc and an End Subdoc code. If using a concordance file, check to see if they are using the correct concordance path/filename. For complete explanation of proper generate codes, refer to manual.) Delete that page and see if it will generate.
10.      Delete current Definition mark codes (e.g. Def Mark and End Def Mark) and all text in between for the particular feature that is not generating properly (e.g. TOC, TOA, Index, etc...), redefine definition, and then generate again to see if problem still duplicates.
11.      Check Initial Codes in Setup and Document Initial Codes.
12.      Can the problem be duplicated from a blank screen or with another document?


REQUIRED INFORMATION FOR AN STR
1.      Date of .EXE file and .PRS file.
2.      The page number and/or pass that exhibits the problem.
3.      Any TSRs they are running.
4.      Brand of expanded memory and name of expanded memory manager.
5.      The total byte size for the .BV2 or .BV3 file.
6.      The contents of the AUTOEXEC.BAT and CONFIG.SYS files.
7.      A clear description of the problem. Read it through before you save it. Indicate every step that you have tried.
8.      Other features used in the file (styles, graphics, fonts, tables, columns).

MATERIALS TO BE SENT IN WITH AN STR
1.      A file that duplicates the problem. If you cannot duplicate it yourself, have the customer send in the file. The shorter the file, the better. (If it is a Master Document problem, they must include all subdocuments being used.)
2.      The *.SET, *.PRS file(s), and concordance file if used with an Index used by the customer (or yours, if you duplicated the problem).

SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: generat*, "cross referenc*", "table of content*", toc, "table of authorit*", toa, inde*, list*, master document*, sub document*, subdoc*, expand*, condens*.

Answer:

Details:


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