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Troubleshooting Setup Running Standard Mode
DocumentID: 633855
Revision Date: 29-Feb-96 3:03:27 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: If the customer cannot run in standard mode, make sure they have the following:

*      80286 processor or above
*      At least 384K of conventional memory free
*      At least 192K extended memory free
*      HIMEM.SYS is installed

Usually the problem is related to HIMEM.SYS. Make sure HIMEM.SYS is first in the CONFIG.SYS. If HIMEM.SYS is loaded properly, it is possible that HIMEM.SYS identified the machine type incorrectly. If this is the case, they will need to force HIMEM.SYS to read the correct machine type by changing their CONFIG.SYS file.


From:      DEVICE=C:\HIMEM.SYS
To:            DEVICE=C:\HIMEM.SYS /M:(NAME or number)

For example, using the chart below for an IBM AT machine, change the line to read:
DEVICE=C:\HIMEM.SYS /M:AT or DEVICE=C:\HIMEM.SYS /M:1

Number      Name                  Computer type
1            AT                  IBM AT or 100% compatible
2            PS2                  IBM PS/2
3            PTLCASCADE      Phoenix Cascade BIOS
4            HPVECTR            HP Vectra(A & A+)
5            ATT6300PLUS      AT&T 6300 Plus
6            ACER1100            Acer 1100
7            TOSHIBA            Toshiba 1600 & 1200XE
8            WYSE                  Wyse 12.5 MHz 286

Answer:

Details:


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