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Computer Locks Starting WP - Check Plus Hard
DocumentID: 614362
Revision Date: 29-Feb-96 1:36:29 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: When a user tries to start WP, the computer locks at the WordPerfect 6.0 title screen Solutions: Upgrading the BIOS chip on the customer's Plus Hard Card 20 solved the problem.

How/Why:
The computer contained a Plus Hard Card 20, an add-in board that acts as a 20M hard drive. Removing the card allowed WP 6.0 to load without locking. Customers experiencing this problem can contact Quantum Technical Support for an upgrade to the latest card BIOS version. Updating the card BIOS to version 4.8 should correct the locking problem.

Answer:

Details:


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