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IBM 4029 LaserPrinter - "31 Change Paper"
DocumentID: 641268
Revision Date: 29-Feb-96 8:18:35 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: The customer was using the IBM 4029 LaserPrinter. She was trying to print a Standard 8.5" x 11" page. She was getting a "31 Change Paper" error message on the printer.

According to the Users Guide for this printer, this message means that the printer is requesting a different size paper or envelope. Her standard paper was in the 200 sheet paper tray. Paper trays designed for the printer have auto size capability. The printer automatically determines the paper size by the position of the blue adjustable paper stop, so you do not have to change the paper size from the operator panel. The stop position corresponds with the paper length.

Make sure the paper stop is in the correct slot for the size paper you are loading (page 8-6). Her paper stop was not in the correct slot. Once she had changed the paper stop so it was in the correct slot, it worked correctly.

Answer:

Details:


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