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Fax Not Sending While WP Is Running - Check M
DocumentID: 618373
Revision Date: 29-Feb-96 1:38:22 PM

The information in this document applies to:
WordPerfect® 6.0 for DOS

Problem

Symptoms: A fax will not send while WP 6.0 DOS is running. If the customer tries to send a fax, the status in the Send Log goes to Pending, and the time to send is five (5) minutes from the current time. The customer is using the FaxDirect drivers. If the customer exits WP 6.0 DOS, the fax will send. Solutions: WP 6.0 DOS was set to use a mouse driver on COM2; however, the Fax/Modem was connected to COM2. After the customer reset the mouse driver to the correct port, faxes could be sent from WP 6.0 DOS.

How/Why:
When WP 6.0 DOS or other applications try to use a mouse and a Fax/Modem from the same COM port and/or the same interrupt (IRQ), unpredictable results will occur. This is a basic error in the computer's configuration and setup.

Answer:

Details:


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