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Networks Troubleshooting - WordPerfect 5.1 fo |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: TROUBLESHOOTING 1. Check the release date of WP. 2. Verify sufficient rights to the program directory. 3. Make sure the program files are flagged correctly. 4. Check for proper syntax in the .ENV file. a. If the .ENV file is correct, verify that all .SET files are in the directory specified in the .ENV. b. Are there other .SET files on the network? Where? 5. Try logging in as another user or as supervisor. 6. Try using another station. 7. Duplicate from a blank screen. 8. Try a stand-alone machine. 9. If a printer problem, a. choose "Network Printer?" Yes. b. hook the printer up locally and try again. c. print from another application d. print from DOS to a network printer 10. Check for memory conflicts between the network card and Expanded memory, device drivers, or EGA/VGA cards. 11. Check Software Change Notices. 12. Check Folio. 13. Unload any unnecessary TSRs and try again. 14. Exit WP, come back in and try to duplicate. 15. Route temporary files to a local drive. INFORMATION REQUIRED FOR AN STR 1. Version and date of WordPerfect. 2. Computer make, model, and processor type. 3. Type, version, and date of network. 4. Graphics card type and graphics screen type. 5. Network card type (user must provide). 6. Make and version of DOS (type VER, then COMMAND at DOS). 7. When did the problem begin occurring? 8. Memory address of network card. 9. Contents of AUTOEXEC.BAT, CONFIG.SYS, and any other system files pertinent to WP (Novell's login script, Banyan's user profile, any batch files used to access WP). 10. Results of applicable troubleshooting steps. Note: If the customer is having a problem in the International version of the product, try having him/her duplicate the problem in the latest US version of the product. If you can duplicate the problem in the US version, put the US date as the date of the product when writing an STR. MATERIALS TO BE SENT IN WITH AN STR Nothing else is necessary as long as all above information is included. SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: --network name and version |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |