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Graphics/Graphics Conversion Troubleshooting
DocumentID: 638162
Revision Date: 29-Feb-96 3:04:51 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING
1.      Check the release date of WP.
2.      Check Folio and SCNs.
      Search for third-party graphics software names and file formats. (e.g., WPG, TIF, PCX, HPGL, etc.)
3.      Check View Document and the Figure Editor. Does it look correct?
      A.      If it looks correct in View Document and is printing wrong, follow the Printer troubleshooting steps.
      B.       If the customer is using an EPS file, from a DOS prompt, try copying the file "EHANDLER.PS" (located with printer files) directly to a POSTSCRIPT printer. Next copy the EPS file directly to the postscript printer (e.g., COPY EHANDLER.PS LPT1, then COPY FILENAME.EPS LPT1).
4.      Check Reveal Codes.
      A.      Codes for paragraph anchored boxes should be at the start of a paragraph.
      B.      Page anchored graphics should be at the top of the page.
      C.      Look at settings in figure option codes.
5.      Exit WP, come back in and try again.
6.      Save the document, delete the graphics box and option codes from the document and re-create them.
7.      Duplicate from a clear screen to determine if problem is file specific.
8.      Try using one of the .WPG files that ships with WP.
9.      Try a different file format from the third-party graphics package. Check to see if the problem only occurs with bitmap or vector type graphics.
10.      Use startup options for WP and GRAPHCNV.
11.      Run vanilla.

REQUIRED INFORMATION FOR AN STR
1.      Version of WP and date of WP.EXE, WP.DRS, and GRAPHCNV.EXE.
2.      Printer driver definition and date, and printer type.
3.      A complete description of the problem and keystrokes to duplicate. Include results of all troubleshooting steps.
4.      Include any situations where the problem does not occur or any workarounds that eliminate the problem.
5.      Manufacturer and version of the third-party graphics package and the file formats used. If the graphics package is not listed on pages 276-278 of the WP 5.1 DOS manual, get a phone number for the manufacturer if possible.
6.      Manufacturer of the computer, model, and processor type (IBM compatible not accepted).
7.      Manufacturer of graphics card and graphics screen type selected in WP.
8.      List all TSRs.

MATERIALS TO BE SENT IN WITH AN STR
1.      A document file that duplicates the problem. If you cannot duplicate the problem, have the customer send in the file.
2.      A copy of the original graphics file from the third-party Graphics package. If the package normally saves in a format other than the one that is being brought into WP, get a copy of the file in the format used for WP and the packages "native" format.
3.      If the problem involves printing, include the .PRS file and a print to disk.

SUGGESTED FOLIO KEYWORDS: --name of the graphics package--, --file format of graphic--, graph*, figure, image

Answer:

Details:


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