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HP LaserJet IID Seems To Not Print - DeskJet
DocumentID: 647552
Revision Date: 29-Feb-96 8:19:22 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: The customer is using the HP LaserJet IID. This problem is with two files. They just will not print. They are sent to print and the hard drive just keeps spinning. When I got the files I tried to print to disk and it seemed as if it kept trying to print the file over and over again to the disk. It may just be a problem with the two files but why is it happening? Solutions: Printing out his two files on the HP IID only took 30 seconds. I did notice, however, that when I retrieved his document the file was saved for the HP DeskJet Plus printer. If he has this printer definition in his list of printers, then WP will select it. This means if after retrieving the file, you did not re-select the HP IID printer, WP would be using the DeskJet definition. If this is the case, because of the complexity of his graphics table, it will take about 10 minutes to prepare the file and 30 minutes for his DeskJet printer to print it out (I got this time frame by printing his file to our DeskJet Plus). You and your customer might feel that the document is not printing, but because you are both using DeskJet definitions, the preparation of his complex graphic lines (table) just takes a long time to prepare.

Answer:

Details:


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