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Error Message "Can't Find WP.FIL(0)" |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: A customer gets the error message, "Can't Find WP.FIL(0)" when he tries to print, list files, work with graphics, or view a document. If he boots from a DOS disk with a CONFIG.SYS file containing only Files=20, Buffers=30 he does not get the error message. The customer tried the startup options of /NC/NK/NE/NH/32. He is also getting the error message " Not Enough Memory" and "Insufficient Memory To Print Graphics." Solutions: The customer can use the /NE/NH option without the other options and be able to successfully execute the program in TURBO mode without any error messages. Situation 3: Problem: The errors "Can't find WP.FIL file (0)," "File not found," and "Incompatible file format" occur somewhat randomly when the customer exits, prints, or retrieves her document files with the 06/29/90 release of WordPerfect. Note: Another customer also received "Can't find WP.FIL file (0)" when trying to change to Long Display in List Files. He was using the 8/20/90 release. A customer also got garbage on his screen after getting the message when trying to print. Answer: The startup option /32 fixed the problems. This may be something to try even if the problem seems unrelated to expanded memory. Situation 4: Problem: The user is getting the message "Can't Find WP.FIL File (0)." The startup options /NE/NH and /32 did not help. He used WPINFO, and his microprocessor was not identified. He opened up his computer and noticed that the accelerator card was not an IBM. He turned off the accelerator card, rebooted, and reinstalled WordPerfect. Then he no longer got the message. Answer: If the user reduces the speed on the accelerator board, the error message is eliminated. Situation 5: Problem: The customer is receiving the "Can't find WP.FIL {0}" error message sporadically when viewing or printing documents. Answer: The error message that this customer is experiencing is a result of a problem in memory--conventional, extended or expanded. The plan for now is to change the error message so that it specifically identifies a problem in memory, and to enable the first find routine automatically. The first find routine is what was done with releases of 5.1 prior to 06/29/90. Previously, before each overlay read from disk, WordPerfect did a DOS FIND FIRST on the WP.FIL file to make sure the correct file was still available in the specified directory. If the user had a large number of files in the directory and the WP.FIL was near the end, there could be a significant slowdown in reading overlays. To eliminate the First Find operation but still guarantee that the overlay data WordPerfect reads from the WP.FIL was correct, Development implemented a CHECKSUM procedure on overlay reads. This means that after reading an overlay into memory, WordPerfect adds up all the bits contained in the overlay to make sure the total is what the program expects. This speeds up overlay reads. The CHECKSUM procedure, however, will also detect an error if the memory area that the overlay is read into is bad. Solution: The next interim release (08/20/90) of WP will continue to do a CHECKSUM automatically. If WP does encounter a problem, there will be a new startup option that will force WP to do a FIND FIRST rather than a CHECKSUM. This will allow the program to run. This is not a problem with WP. If users use the startup option to ignore the error reported by CHECKSUM, they run the risks normally associated with memory problems, e.g., locking (sporadic). Note: See WP51_3597T for more updated information on this error. All of the above information applies to LetterPerfect as well, except the error message is "Can't Find LP.FIL (0)." Disks to send: Program 1 & 2 |
Answer:
Details:
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