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"Printer Not Accepting Characters"
DocumentID: 634148
Revision Date: 29-Feb-96 3:03:34 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: If the user receives the error "Printer Not Accepting Characters" you should check the following:

1.      Is the printer on line or in 'ready mode'?

2.      Is the cable connected tightly?

3.      Is the port selected correctly?

4.      Can they print from DOS?
      A) copy con LPT1 {enter}, this is a test {enter}, F6 {enter}.
      B) Print-Screen?

5.      Check AUTOEXEC.BAT file for a 'MODE' command. If the customer is truly printing to COM1 make sure that the baud, parity, etc. are correct. If the customer is trying to print to LPT1, delete the 'MODE' command for the AUTOEXEC.BAT file and re-boot.

6.      If it's a Network printer with the error message: "Printer Not Accepting Characters," then the port is set incorrectly; WordPerfect thinks it is a locally attached printer. If it says, "Network Not Accepting Job," it is setup as a network printer, but the network will not accept the job through the port designated. Set the port correctly. If they are using a "capture" command, make sure it has not been disabled. (An example of an incorrect port would be entering a 2 instead of printq_2.)

7.      It prints okay from DOS, but still gets the error message. Try selecting the port by using option 8 for other and then typing LPT1. This may be a cable problem or a switch box problem if they have one.

8.      If they are printing from serial port (COM1), make sure communication settings are correct. If XON XOFF is set to NO change to YES, or visa versa.

Answer:

Details:


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