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Columns/Math/Sort Troubleshooting |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
TROUBLESHOOTING STEPS: 1. Check the release date of WP. 2. Read the appropriate sections in the manual and workbook. 3. Try from a blank screen. 4. Check Reveal Codes. 5. Duplicate the problem. 6.Check all available resources. 7. Run vanilla. 8. Check Initial Codes in Setup and Document Initial Codes. 9. Exit WP, come back in and try again. 10. Repeat & record exact keystrokes to duplicate the problem, this will be necessary for writing up the issue. SORT: Include all of the information in the Sort menu. Include the type of sort, the keys, and the select statement, if any. Also include whether it is ascending or descending. Are they sorting from the screen to the screen, or to a file? COLUMN: Include everything in the Column Definition menu so that the problem can be duplicated. Include the type of columns, the number of columns, the margins used and whether or not the columns span pages. MATH: Include everything in the Math Definition menu. Include the number of math columns, the types, as well as any formulas used. Also include the tab settings used. If you cannot duplicate the file on your machine, have the customer send in the file. The smaller the file the better. Suggested keywords for finding additional information: Column*, parallel, newspaper, "block protect", math, formula*, calculate*, sort*, key*, select*, global. |
Answer:
Details:
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