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5.1 Troubleshooting Guide - Information Gathe
DocumentID: 651856
Revision Date: 29-Feb-96 8:29:10 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: INFORMATION GATHERING

If a user calls Customer Support for help with a problem, he may ask for information concerning the operator's computer system and WordPerfect software. Much of the information about the operator's computer system can be obtained by running WPINFO, a utility provided with your WordPerfect package on the CONVERT diskette. Instructions on how to use this utility are given following the list below. Before calling Customer Support, please be at your computer, gather the following information and have the listed materials readily available.

1.      Manual/Workbook
2.      Master WordPerfect Diskettes
3.      Registration Number
4.      Computer Information:
5.      Computer - brand name and type/model
6.      Monitor - brand name and type/model
7.      Graphics card - brand name and type/model
8.      Contents of AUTOEXEC.BAT file
9.      Contents of CONFIG.SYS file
10.      Version of DOS (from WPINFO or type VER at DOS prompt)
11.      RAM memory information (from WPINFO or DOS CHKDSK command)

12.      Printer Information
13.      Printer brand name and type/model
14.      Printer file release date (Using List Files in WordPerfect or the DIR command at DOS, locate the file on the printer disk having an .ALL extension and write down the date listed.)
15.      Sheet feeder - brand name and type/model

16.      Version and release date of WordPerfect Program - (WP.EXE on WordPerfect 1 diskette) Press Help (F3) in WordPerfect, and the version plus the release date will be listed in upper right corner of your screen.


INSTRUCTIONS ON HOW TO RUN WPINFO:

The WPINFO utility is found on the CONVERT diskette. On a two floppy system, the Conversion diskette must be placed into the drive.

1.      Exit out of the WordPerfect program
2.      On a hard drive, change to the directory where the Convert diskette was copied.
3.      Type WPINFO at the DOS prompt and press Enter.
      For Example: A: type WPINFO or C:\WP51 type WPINFO
4.      Write down the information shown, or press the Print Screen key with each new screen to send the information to your printer.

WordPerfect Information

Machine Type . . . . . . . . PC-AT or equivalent
Processor Type . . . . . . . Intel 80286
Math Co-processor . . . . . . Not present
RAM Memory . . . . . . . . . 640K total RAM, 104K available
Expanded Memory . . . . . . None
Keyboard Supported . . . . . Enhanced
Display Type . . . . . . . . VGA
Display Size . . . . . . . . 80 columns, 25 rows
File Handles Available . . . 11
I/O Ports . . . . . . . . . 3 parallel, 1 serial
DOS Version . . . . . . . . 3.30
Drive Types . . . . . . . . 1 Diskette, 2 Fixed, 0 RAM
(Network drives were found)
WPCORP Software . . . . . . None


Listing of C:\AUTOEXEC.BAT
prompt $p$g
path=c:\;c:\dos\;c:\wp51;c:\library
cd library
shell

Listing of C:\CONFIG.SYS
FILES=20
BUFFERS=5

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.