Top Navigational Bar

Error "Halted At Console" Printing With Novel
DocumentID: 601422
Revision Date: 29-Feb-96 1:28:41 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: Using Novell 2.15 the user receives "Halted At Console, form 54 (or whatever) needed. Serving 1 Queues..." message after typing "p" at the Novell prompt. The customer tried renaming the ports on the printers as "printq_0" and "printq_1" but he says he still gets the same message.

When another customer selects a form number through Shift-F7, O and types a number in, they receive an unwanted mount form error message at the server. They do not want to use the Novell forms and they are wondering if there is any way to disable the forms option when running on a network. Solutions: This has been fixed for the next interim release of 5.1. The problem with the initial release is that whenever a print job is added to the queue while another print job is being serviced, the WordPerfect job number is being assigned to the Novell form number. So, if you are printing job number 54 from WP, it prompts you to mount form 54. In the meantime, users of Novell version 2.1 and above can work around the problem by making a port selection of Other, and then typing in the name of their print queue (the format is SERVERNAME/QUEUENAME). Answer Yes, that it is a network printer.

In the first case, where the customer has already tried PRINTQ_0 and PRINTQ_1 as the port selections, include the servername before the queue name, separating them with a forward slash; be sure that they have entered WP with {WP when they make the change; then go out and run NWPSETUP so that everyone on the network gets the changes to the master printer setup.

An option to eliminate the mount form error message is to change the service mode on the print queue to Change Forms As Needed. This will allow the users to access any form and as long as the form is defined, Novell will allow the form to be used. This is very much like automatically mounting the requested form. This is done from PCONSOLE and the steps are shown below:
1.      From the main screen, highlight the Print Server Information and press Enter
2.      Highlight the print server that needs editing and press Enter
3.      Highlight Print Server Status/Control and press Enter
4.      Highlight Printer Status and press Enter
5.      A box will open showing the active printer attached to the queue, press Enter and then the Down Arrow key
6.      The cursor should be sitting on the Service Mode field, press Enter and a box should open listing several options
7.      Choose Change Forms As Needed and press Enter
8.      Press the ESC key six times
9.      If there are no other changes answer Yes to exit PCONSOLE

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.