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Fax - QEMM Exception Errors & FaxDir |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Symptoms: When attempting to load FaxDir, the following message occurs. "Exception Error 6, 12, or 13." A long message will appear on the user's screen stating that QEMM has experienced some kind of memory problem at a certain memory address. Hex addresses will usually appear with the message. Solutions: Option 1: 1. Place the statement DBF=2 at the end of the QEMM386.SYS line in the config.sys file. 2. Reboot the system and reload Faxdir. If this does not work, try the following. Option 2: 1. Go to the directory where the fax files are installed and type Setup to execute the CAS Setup Utility. 2. Select 5. Miscellaneous Setup. 3. Go to the line that says EMS Usage. The default is "Use if Available." 4. Press the space bar once or until the line reads "Do Not Use EMS." 5. Press F10 until back at the DOS prompt. 6. Reboot and reload Faxdir. Option 3: 1. Using the NOEMS switch on the QEMM386.SYS line insted of the RAM switch will instruct QEMM to not use a page frame for expanded memory. All upper memory (640k - 1024k) will be seen as extended memory. No expanded memory will be available to the system. Causes: FaxDir accesses the page frame for expanded memory directly. QEMM is a memory manager that also needs to access the page frame. When both programs access the page frame simultaneously, a crash occurs and the Exception Error is returned. |
Answer:
Details:
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