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Common Network Questions And Answers |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: Q. What are the basic differences between the stand-alone and network versions of WordPerfect? A. The only difference is that the network version has the WP{WP}.ENV file. Q. How is the network version different from the stand-alone version in WP 5.0? Is it the same as 5.1? A. The user is prompted for network type unless the .ENV file is in the WP50 directory. No, it is not the same as 5.1. Q. What are environment files, how are they created, and what needs to be in them? A. The WP environment file, WP{WP}.ENV, is created during the install process when the network is selected. It is an ASCII file that contains two pieces of information; the network type and the location of the .SET files. /NT=1 /PS=W:\WP51\SETUP Q. How do multiple workstations use one software application on a network? (How do networks operate?) A. The network shares files and other resources (printers, gateways, etc.). Q. How to you install WP to a network? A. See Appendix R of the WordPerfect Reference manual. Q. What are the different types of network setups? A. Basically, there are no differences. See the network guide or contact your team leader for network-specific information. Q. What is meant by a Novell network with Token Ring (not Tolkenring)? A. Novell is software, as is DOS and WP. Token Ring is a configuration (topology) of how the network is cabled together. Q. How do you set up .SET files, .ENV files, etc.? A. 1. Ensure that the /PS option in the .ENV file points to a directory (setup) where all users have all rights but Parental. 2. For first time use of WP, use {WP. Make all default settings in Setup, select the printer, and exit WP. 3. The users will then pick up the settings from the WP{WP}.SET file for their respective .SET files. 4. If a new network printer is added to the list of printers, the network supervisor must go into WP as {WP, select the new printer, and then run NWPSETUP.EXE and select network printers. 5. The only startup options that can be in the WP{WP}.ENV file are /NT and /PS. Q. What is the difference between logging in as SUP and {WP? A. {WP are the initials of the master .SET file from which all settings are taken. Any other initials are user initials. Q. Why do some versions require user initials to enter WP and others don't? A. A SET command has been used that uses the /U option, or Office has been installed on the network. Q. How does the supplemental dictionary work on a network? Where is it stored? A. It works the same as on a stand-alone. It is stored in the directory listed in the Location of Files (Shift-F1, 6). It is recommended that the .SUP file be in the user's DATA directory. Q. What actually is happening when a person is getting WP "off of the server?" Is a copy of WP downloaded into RAM? A. When WP is executed, either the stand-alone or network versions, the WP.EXE file is loaded into RAM. Whenever a function key is pressed, a call is made to the WP.FIL file. The WP.FIL file is located in the WP51 directory. If there is sufficient expanded memory, WP.FIL can be loaded into RAM using the /R startup option. Q. What problems can occur with the temporary files on a network? A. Sometimes the temporary files are not closed and deleted when the user exits WP properly. The user will then get the error "Access Denied: WPxxx}.BV1." Q. Where is the .ENV file supposed to be? A. The .ENV file should be located in the WP5x directory. Q. How does the master .SET file relate to the user .SET files? A. The master .SET file is copied to the user's .SET file when the user logs into WP for the first time. Otherwise, the user has full control over the .SET file. However, NWPSETUP.EXE can change the user's .SET file if the user is in the same directory and if the option to change is listed in NWPSETUP.EXE. Q. Is there an easy way to locate the user's own .SET file? A. 1. Go to the WP51 directory 2. Enter DIR *.ENV 3. Type the filename TYPE WP{WP}.ENV 4. The /PS= option will tell where the .SET files should be stored. Each user should have all rights to this directory. If they don't, then chances are that the .SET files are in the default DATA directory. Q. What will happen if the master .SET file is reselected? A. The user will not be affected unless NWPSETUP is run. Q. What options does NWPSETUP allow you to update? A. 1. Location of Files 2. Initial Settings 3. Network printers Q. Explain how the .SET files work on a network. A. The .SET files on a network are no different than ones on a stand-alone except that they have the user initials in the filename. Q. Explain the assignment of rights. A. Assignment of rights is controlled by the network supervisor. It is recommended that there be Read-Only rights in the WP51 directory with all rights given to the following directories: SETUP directory (location of .SET files), DATA directories, and PRINTERS directory (if the supervisor wants the user to be able to create forms, access fonts). Q. How do the user initials relate to rights and overflow files? A. There is no relationship between user initials and rights. However, on a Novell network, the first three letters of the login name may be assigned as the user initials during the execution of the login script. Any rights assigned to the login name would be the only relationship. The overflow files are named after the following pattern, WPxxx}.BV1, where xxx are the user initials. Q. What does flagged documents mean and how do you flag them? A. A flagged document is a Novell term for files which can be Shareable/Nonshareable, Read-Only/Read-Write. To flag all files as Shareable Read-Only, as is used in the WP51 directory, the command is >FLAG *.* SRO. Q. How are rights given and removed from directories? A. The supervisor of the network does this. Q. What is the difference between flagged and attribbed? A. ATTRIB is a DOS command. FLAG is a Novell command. Q. It seems that many network problems are caused by access rights. What rights are needed to setup/run WP? How do you get rights? How do you change rights? A. 1. The WP51 directory should have the following characteristics: a. It should have restricted rights - Read-Only b. There should be a path statement or search drive to it c. There should be a setup directory with all rights except Parental (or equivalent) 2. WP should be started from the DATA directory using the search drive/path statement to find the WP.EXE file 3. Rights are changed by the supervisor Q. What are queues and how do they work? A. Queues keep print jobs in the order that they are received from the workstations. It is a file on the file server or print server that is handled by the network software. Q. What is spooling? A. Spooling is the function performed by the queue. Q. What are some network printing problems that would involve CAPTURE, banners and form feed, and the differences between printing in different versions of WP? A. 1. CAPTURE is a Novell feature. There are four parameters: Banners, Form Feed, Tabs, and Timeouts. To save paper, turn off Banners and Form Feed - NB NFF. To avoid font problems, turn off Tabs - NT. Timeouts should be set to no less than 10. If running a large document or graphics, increase the Timeout. Better yet, avoid CAPTURE all together. Define the port as the QUEUENAME. (Shift-F7, S, 3, 2, 8, Queuename, Y for network printer, Y to Suppress Top of Form for Laser printers, N for PostScript printers. 2. The printing problems between versions are the same as for stand-alone. Q. Are there any commands needed in the AUTOEXEC.BAT or CONFIG.SYS files to print on a network? A. No. Q. Exactly how does the printer "Timeout" command work, and should operators ever troubleshoot with it? A. There are two types of Timeouts: 1. The TI parameter in the CAPTURE command, which shouldn't be less than 10. (TI=10) 2. There is also a Timeout that PostScript printers use. Since this is more widely an issue when printing locally, WPCorp doesn't see this as often as issue (1) above. Q. How does a print job spool through a network? A. On a Novell network, WP creates the temporary print file. That file is copied and added to a spool file on the network, which is then released to the printer when its turn comes up. Q. Are there print queues in networks other than Novell? A. No. Q. Besides CAPTURE and queues, are there any other ways to send jobs to a printer? A. 1. Novell - no. 2. Other networks use the NET SHARE and NET USE commands. See network guides. Q. What is the difference between spooling, file servers, and print queues? A. 1. Spooling is placing the order of the print jobs. 2. A file server is the computer that is handling the network traffic. 3. A queue is the device that the print job is directed to. Q. Why is printing to a print queue better than CAPTURE? A. By printing to the queue, the job is not released to the network until the print file is completely created. If you use a CAPTURE statement, the variables are: No Banner, No Form Feed, No Tabs, Timeout =. The main problems occur with Tabs and Timeouts. With Tabs the proportional fonts are squished. With the Timeout set too low, the print job is released prematurely, which can cause problems with large documents. If Timeout is set to "0", the print jobs are not released until you either shell out or exit WP. Q. Are there easy ways to find the print queue on networks other than Novell? A. Normally, the port LPT1 has been defined as a network printer. The user can use LPT2 or LPT3. Q. Are there specific error messages in Printer Control that would indicate a problem with the network as opposed to WP? A. "Network Not Accepting Print Job" Q. If a user wants to edit different WP options (paper size, printer file, etc.), what rights do they have to have? If one person does edit something, how do other users update their files to have the same changes? A. 1. The user will have to have all rights but Parental where the .PRS file is located, and the file will have to have Read/Write flags/attributes. 2. The fonts and forms selections are located in the .PRS file. 3. If all users are accessing the same .PRS file, then all will be affected. Q. How can you cancel a print job on the network? A. If the job has been released to the network, then the network supervisor should know how. If the supervisor does not know, then he needs to contact the network software people. Q. How does WP handle print jobs in conjunction with networks? A. WP creates a file, then releases it to the printer/network. It does not print directly to the port. This is why there is no listing next to Print to Hardware Port in the Printer Edit screen. This option will also be blank if users select Other and enter port. This does not apply, however, if users have a capture command. Q. Troubleshooting on a network. A. 1. Printing. If the printer is not responding, then check Control Printer. If the error message is not "Network Not Accepting Job," then it is a normal troubleshooting problem. Otherwise, the port has not been selected properly. 2. Features. If a network message is not displayed, then the problem is a normal features problem. Q. How do you do a CHKDSK on a network? A. You DON'T!!! If the user has a Novell network 2.xx, the command is CHKVOL, and check the disk space and directory entries. With Novell 3.xx, the command is VOLINFO and check the same. If either is close to 0, then some housekeeping on the network is needed. Q. How do you run WPINFO on a network? A. 1. If using Novell, and WP51 is on a search drive, just type WPINFO. 2. If not using Novell, and the user is using a PATH statement to access WP, then just type WPINFO. 3. Otherwise, go to the WP51 directory and type WPINFO. Q. Can you run the tutorial on a network? A. 1. Yes, but you must have a SET command prior to using Tutor. e.g., SET WP=/U-xxx (xxx = user initials) 2. Must be in a directory where the user has rights to write to the temporary files. 3. On the 12/31/90 release, a user can insert initials when entering Tutor, but if the computer locks before entering the Tutor again, they must enter WP using their initials to clear the old temporary files. |
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