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Expanded Memory Troubleshooting - WordPerfect
DocumentID: 606972
Revision Date: 29-Feb-96 1:32:23 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: TROUBLESHOOTING
1.      Check the release date of WP.
2.      Read the appropriate sections in the manual and workbook.
      Tip - Manuals are in Folio e.g., -MANUALS.
3.      Use startup options. Try /32. If it solves the problem, /32 is a permanent fix. If it does not solve the problem try /NE. If this fixes the problem have the customer contact the expanded memory manager manufacturer.
4.      Run vanilla.
5.      Look in Folio.
6.      Check Software Change Notices.
7.      Check for conflicts between Network addresses, the Page Frame, and the Display Memory.
8.      While in WP, shell out, run WPINFO.

REQUIRED INFORMATION FOR AN STR
1.      Version and date of WP.
2.      Computer make, model, and processor type.
3.      Name, version, and manufacturer of the Expanded Memory Manager.
4.      Version and type of DOS.
5.      List all TSRs.
6.      Has the problem always occurred?
7.      Contents of AUTOEXEC.BAT and CONFIG.SYS.

MATERIALS TO BE SENT IN WITH AN STR
Nothing else is necessary as long as all above information is included.

SUGGESTED FOLIO KEYWORDS FOR MORE INFORMATION: "expanded memory", --name of manufacturer--, --name of memory manager--.

Answer:

Details:


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