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IBM 4019 LaserPrinter - Envelopes
DocumentID: 645564
Revision Date: 29-Feb-96 8:19:07 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Symptoms: A customer is using the IBM 4019 LaserPrinter to print envelopes.
He gets an "Error 2" (paper error) in the LCD window after printing an envelope that is 6.25" x 4.25". The envelope feeds through the manual feed slot since he does not have an envelope feeder. If he presses the print check button, a 3 is displayed which means paper length error. He does not have a sheet feeder selected and the form is set up for 6.25" x 4.25", landscape, manual location, prompt to load no, and text adjustment right 4.5". The envelope prints correctly, but the printer displays a 2 after the envelope prints, and he has to reset the printer. The problem can be duplicated with the 08/20/90 release date. Solutions: If the envelope is set up to pull from Bin 3 and not manually, it will print correctly. The form size should be 6.25" X 4.25", Landscape, Bin 3. Make sure the sheet feeder is selected and that the printer is in IBM mode. To check the mode, press the Orientation button on the printer. If a 1 is displayed, the printer is in the IBM mode. If a 2 is displayed, the printer is in HP mode. To change the printer to the factory defaults, power up the printer while depressing the Start/Stop and Print/Check buttons.

Answer:

Details:


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