Top Navigational Bar

Save - "Disk Error 31" When Saving On A Secon
DocumentID: 653170
Revision Date: 29-Feb-96 8:29:21 PM

The information in this document applies to:
WordPerfect® 5.1 for DOS

Problem

Solutions: A customer was unable to save a document on two different floppy disks. This problem only occurred when starting WordPerfect through Microsoft Windows 3.0. They did not have a problem saving in this manner if they started WP from DOS. When attempting to saving to the second disk, after entering WP through MS Windows, the message "Disk Error 31" would appear. The error continued until the user rebooted the computer. Simply exiting WP and starting it again from DOS did not correct the problem.

The user found that if they started WP with the /NC switch, they were able to execute WP through MS Windows, and save to two disks without receiving the error. The following steps show how to include the /NC startup option when starting WP through MS Windows:

1.      Enter MS Windows
2.      Go to Accessories and choose PIF Editor
3.      Go to the File to Open file and find the .PIF file currently being used
4.      Choose that option under Optional Parameter
5.      Enter the /NC startup option
6.      Save the option, and exit

Another customer was able to solve this problem by following these steps:

1.      Enter Windows
2.      Go to Accessories and choose PIF Editor
3.      Open the WP.PIF file (or whatever the name of the .PIF file is)
4.      Click on the Advanced button at the bottom of the screen
5.      Set the KB Required option to 0 for both EMS and XMS
6.      Set the KB Limit option to 1024K for EMS and 2048K for XMS.
7.      Save the edited .PIF file and exit

*This information is given as a troubleshooting option.

Answer:

Details:


Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER.