![]() |
How To Handle Calls On The "Error 0" Message |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: The following is an explanation of the "Error 0" message: "Error 0" is caused by a damaged document or by DOS when no error is available after DOS has indicated there is an error or the error number returned isn't included in the DOS technical reference. If it happens with only one file, then the file is probably damaged. This could have occurred in the 08/20/90 or earlier releases of WordPerfect 5.1. With the 12/31/90 release, the file could be deleted after encountering the damaged area. (This is an extremely simplified statement of what actually occurred.) In the 05/31/91 release, WordPerfect prevents the program from deleting the damaged file. How to handle the call: Unless the user can create a file from a blank screen and immediately have the error re-occur when saving it, then it usually applies to only one file (the one that gives the error message). If the user can't provide keystrokes that caused the problem, then it would be pointless to involve Problem Resolution with STRs on this situation. The best solution is to copy the file to Document 2 and save it with a new name to correct the file. If the error occurs during a WP feature and the operator can duplicate it, then enter an STR under that feature name. If DOS is giving the "Error 0," it may be difficult to tell what the problem is at present. If the error is occurring with newly created files that contain no data from the 08/20/90 or earlier dates of WP 5.1, then let the customer know that Problem Resolution is interested and needs keystrokes. If the customer can provide keystrokes, pick the appropriate feature that appears to have started the problem and enter an STR. |
Answer:
Details:
Product specifications, packaging, technical support and information (*Specifications*) refer to theUnited States retail English version only. Specifications for other versions may vary. All Specifications, claims, features, representations, and/or comparisons provided are correct to the best of our knowledge of the date of publication, but are subject to change without notice.OUR MAXIMUM AGGREGATE LIABILITY TO YOU AND THAT OF OUR DEALERS AND SUPPLIERS IS LIMITED. IT SHALL NOTEXCEED THE AMOUNT YOU PAID TO ACCESS THE INFORMATION. SEE LEGAL DISCLAIMER. |