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Expanded Memory Calls |
The information in this document applies to:
WordPerfect® 5.1 for DOS
Problem
Solutions: When you receive calls about expanded memory please use the following troubleshooting procedure: Have the user start WordPerfect with the /32 option. If that corrects the problem then it does not need to be written up as an STR. The /32 start-up option is a permanent fix in 5.1. If the /32 option does not fix the problem then try the /NE option. If /NE corrects the problem then we need the following information written up as an STR: 1. What expanded memory manager do they have, and what version are they using? 2. What TSR's, device drivers, and etc. are they loading? 3. The problem must be written up as an STR so the Problem Resolution Group can research using the product and prevent future incompatibilities with that particular EMM. If /NE does not fix the problem then try removing the EMM (device= statement) from the Config.sys file. If the problem then disappears, we need to have an STR that includes the same information previously mentioned. Please remember that /NE is NOT a fix; it is a temporary work-around. We need to document these incompatibilities with different EMM's so the problem can be solved. |
Answer:
Details:
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